Providing Service to Customers With Disabilities 
The Americans with Disabilities Act (ADA) extends specific rights to individuals with disabilities. This course provides an awareness of the steps taken to make services accessible to individuals with disabilities and the appropriate ways to assist them.
1 Hour(s)
Be aware of those conditions considered disabilities under the ADA.
Appreciate the significant proportion of people with disabilities in the overall population.
Recognize the physical or mental impairment that a customer may have.
Understand the importance of reasonable accommodations that make services accessible to individuals with disabilities.
Properly assist and interact with customers who have disabilities or impairments.
62B3R4.0
View the Business Training Library Course Catalog