Customer Service       




A commitment to customer service is an important part of a financial institution’s success. More and more financial institutions are discovering that what differentiates them from their competitors is service excellence. This module introduces what it means to deliver excellent customer service.


1 Hour(s)


  • Identify the ingredients of customer service excellence.
  • Recognize strategies for dealing with difficult customers.
  • Demonstrate effective ways to handle questions and solve problems for customers.

     49B1R4.1

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