Member Service       




A commitment to member service is an important part of every credit union’s success. More and more credit unions are discovering that service excellence is what differentiates them from their competitors. This module introduces branch staff to the requirements of delivering excellent member service.


1 Hour(s)


  • Identify the ingredients of member service excellence.
  • Practice excellent member service.
  • Recognize strategies for dealing with different kinds of members.
  • Demonstrate effective ways to handle questions and solve problems for members.
  • Achieve a passing score on the Post-Test.

     107B3R4.1

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